Product-oriented designer focused on the
interaction of users with AI.
Brussels · Belgium
CET
Product Spec · v15.0
generated forLuiza Chaves
Senior Product Designer
B2B · SaaS · Enterprise · Brussels-based, remote-ready
Available 15 yrs experience NATO clearance Design systems Async-friendly Remote-ready SaaS founder Hands-on
Core expertiseProduct design, design systems, UX research
Preferred domainsB2B SaaS, enterprise tooling, AI platforms
Also fluent inBroadcast motion — knows it well, loved it once
ToolingFigma · Jira · Linear · Notion · Maze · Hotjar
Works best withCross-functional teams, clear briefs, trust
Based inBrussels, Belgium (CET)
LanguagesPT · EN · ES (basic FR)
New in v15.0 NEWFounder mode — ships solo, no hand-holding needed
Design & research
Systems thinking
UX research
Usability testing
Information architecture
Interaction design
Visual craft
Creativity
Accessibility (WCAG / 508)
Leadership & delivery
Cross-functional collaboration
Project & service management
Stakeholder management
Performance mgmt (KPIs, SLAs)
Design systems from 0→1
Built and scaled for enterprise platforms
Enterprise workflow design
NATO-grade tooling, sprint-based delivery
Founder-mode execution
Product, brand and pricing — solo
Hands-on, solution finder
Gets into the weeds and figures it out
Concepts to finish
Owns the idea from 0 all the way to shipped
Accessibility by default
WCAG 2.1 / Section 508 baked into every deliverable
NATO · Service Management
L3 Application Support & Service Manager — NATO NBAC
NATO · Product Ownership
Lead UX/UI Designer & Product Owner — NCI Academy
Agency · Leadership
Head of Design & Product Manager — MindK
From broadcast booths to NATO briefings — 15 years of shipping.

I'm Luiza — a Senior Product Designer with a background spanning broadcast motion design, marketing, and over five years focused specifically on product, UX, and design systems. I've worked across Brazil, Portugal, and Belgium — for banks, telecoms, AI companies, agencies, NATO, and my own startup. Brazilian-Portuguese, based in Brussels, with two dogs (Cora and Lily) who supervise most of my work sessions.

Aug 2025 → now
L3 Application Support & Service Manager (Atlassian)
NATO NBAC — NATO Business Application Center · Belgium · On-site/Hybrid

Own the agency-wide Jira/JSM service portfolio across NCIA — strategic scoping, stakeholder alignment, configuration, UAT, production rollout, and continuous service improvement in a classified environment.

2024 → now
Founder & Product Designer
Nestmate · Remote

Solo founder building a SaaS household management app. Full responsibility: product strategy, UX, branding, pricing, Lemon Squeezy integration. Ships without a dev. Somehow works.

Aug 2024 → Aug 2025
Lead UX/UI Designer & Product Owner
NATO NCIA — NCI Academy · Oeiras, Portugal · On-site

Owned product strategy and delivery for Training Management System (TMS) improvements and a new ticketing platform — managing backlog, sprint planning, and stakeholder reviews in a classified/secure environment. Presented product decisions directly to NATO leadership.

Dec 2023 → Jul 2024
Principal Product Designer & Strategist
Imagini Health (AI Healthcare) · USA · Remote

Led product strategy and UX for a stealth-mode AI platform (LLMs, ML, NLP, OCR) for medical imaging anomaly detection — owning vision, roadmap, and delivery planning. Defined brand, design system, and UX methodology from zero.

May 2019 → Dec 2023
Head of Design & Product Manager
MindK · USA · Remote

Head of Design for a product agency — line-managing a team of designers and overseeing cross-functional delivery teams across multiple simultaneous client programmes in tech, real estate, pharma, and SaaS.

Jan 2020 → Jan 2021
Product Designer
DefinedAI (Neevo Platform) · Lisbon, Portugal · On-site/Hybrid

Led UX research and product design for Neevo, a crowdsourcing NLP/speech-to-text platform serving Apple, Microsoft, Uber, and BMW.

Sep 2019 → Jan 2020
Product / UI Designer
Millennium BCP (Banking) · Lisbon, Portugal · On-site

Designed and improved mobile banking app and web experiences; led usability research and UX iteration cycles with cross-functional stakeholders. Launched travel insurance and investment features.

2018
Multimedia Editor
wTVision / NOS (Panda Channel) · Lisbon

Led video editing and motion graphics production; delivered cross-platform campaign assets including collaborations with Disney and international broadcast partners.

2011 → 2018
Visual Design Lead & Team Manager
TV Globo · Rio de Janeiro, Brazil

Managed a two-person internal team and external vendors across VFX productions including The Voice Brasil/Kids and Big Brother Brasil. Coordinated production workflows under tight broadcast deadlines. Emmy Award–winning newsroom team (2011).

Bachelor in Industrial Design & Visual Communications

PUC-Rio is a Jesuit-founded university built on a liberal-arts backbone — even inside a design degree, the curriculum insists on critical thinking, ethics, and social responsibility alongside craft. The Industrial Design programme treats design as research: methodical, human-centred, and accountable to the people it affects, not just the object it produces. That grounding is where the "why" behind my design decisions still comes from.

User Experience & Interface Design Certificate

EDIT is the opposite instinct: unapologetically applied, built by and for the industry it feeds. Courses are taught by practitioners, projects are scoped like real briefs, and the whole philosophy is "portfolio over theory" — you leave with proof of work, not just a diploma. It's where I formally converted a decade of motion and visual design instincts into product and UX methodology.

Emmy Award — Network Factual Reporting
Rede Globo de Jornalismo e Esporte · Jan 2011

1st place, Network Factual Reporting category, for the newsroom's coverage on Jornal Nacional: "Pakistan Hideout / Bin Laden." Part of the internal VFX and graphics team behind the broadcast.

Read the announcement ↗
Eight roles, eight very different constraints.
NATO · Service Management · Aug 2025–present
L3 Application Support & Service Manager — NATO NBAC

Own the agency-wide Jira/JSM service portfolio across NCIA — scoping, stakeholder alignment, configuration, UAT, and rollout in a classified environment.

Service OwnershipJira/JSMStakeholder Management
NATO · Product Ownership · Aug 2024–Aug 2025
Lead UX/UI Designer & Product Owner — NCI Academy

Owned product strategy and delivery for a Training Management System and a new ticketing platform, in a classified/secure environment.

Product OwnershipAgileUCD Research
AI Healthcare · Strategy · Dec 2023–Jul 2024
Principal Product Designer & Strategist — Imagini Health

Led product strategy and UX for a stealth-mode AI platform for medical imaging anomaly detection — vision, roadmap, and delivery planning from zero.

0→1 StrategyAI/ML ProductDesign System
SaaS · Founder · 2024–present
Nestmate — Household Partnership App

Solo founder and designer of a SaaS product helping couples and families manage shared finances and tasks.

FounderProduct DesignBranding
Agency · Leadership · May 2019–Dec 2023
Head of Design & Product Manager — MindK

Head of Design for a product agency — line-managing designers and delivery teams across concurrent client programmes in tech, real estate, pharma, and SaaS.

Line ManagementProduct StrategyClient Delivery
AI · Data annotation · SaaS · Jan 2020–Jan 2021
Product Designer — DefinedAI (Neevo Platform)

Led UX research and product design for a crowdsourcing NLP/speech-to-text platform serving Apple, Microsoft, Uber, and BMW.

UX ResearchB2B SaaSJira/Confluence
Fintech · Banking · Sep 2019–Jan 2020
Product / UI Designer — Millennium BCP

Designed and improved mobile banking app and web experiences; launched travel insurance and investment features.

Mobile BankingUsability ResearchFintech
Broadcast · Motion · 2018
Multimedia Editor — wTVision / NOS (Panda Channel)

Led video editing and motion graphics production; delivered cross-platform campaign assets with Disney and international broadcast partners.

Motion DesignVideo EditingBrand Campaigns
/ Product Designer — DefinedAI (Neevo Platform)
Product Designer — DefinedAI (Neevo Platform)
Jan 2020 → Jan 2021 · Product Designer · Lisbon, Portugal · On-site/Hybrid
UX ResearchB2B SaaSJira/Confluence

Lead UX research and product design for Neevo, a crowdsourcing NLP and speech-to-text platform serving enterprise clients including Apple, Microsoft, Uber, and BMW.

Research programme management
Across enterprise clients and crowd users, translating findings into product improvements
Platform scalability
UX improvements that supported growth across a global crowd-user base
Sprint delivery
Issue tracking and sprint delivery managed in Jira
Design documentation
Maintained in Confluence for cross-team reference
Research reportsUX improvementsSprint-tracked backlogConfluence design docs
Next project
Product / UI Designer — Millennium BCP
/ L3 Application Support & Service Manager — NATO NBAC
L3 Application Support & Service Manager — NATO NBAC
Aug 2025 → now · NATO Business Application Center · Belgium · On-site/Hybrid
Service OwnershipJira / JSMStakeholder ManagementClassified Environment

Own the agency-wide Jira/JSM service portfolio across NCIA — end to end. That means strategic scoping and stakeholder alignment on one side, and configuration, UAT, and production rollout on the other, with continuous service improvement running underneath all of it. All inside a classified, security-cleared environment where the audit trail has to hold up.

Strategic planning & scoping
Interview senior stakeholders, define requirements matrices, scope SLAs/OLAs, security levels, and acceptance criteria; advise leadership on service design decisions.
Performance management
Define and monitor KPIs (TTR, FCR, CSAT); drive continuous improvement cycles through data-informed refinement of automations, queues, and dashboards.
Organisational facilitation
Coordinate go-live communications, deliver end-user training and hyper-care, publish Confluence SOPs and KB articles to embed new services across teams.
Stakeholder relationship management
Primary point of contact for client divisions across NCIA; lead weekly alignment meetings, manage expectations, and facilitate formal approvals.

End-to-end service owner from research and proof of concept through full JSM configuration, client UAT, and production rollout.

Requirements matricesSLA/OLA definitionsJSM configurationKPI dashboardsConfluence SOPs & KB articlesGo-live & hyper-care plans
Next project
Lead UX/UI Designer & Product Owner — NCI Academy
/ Lead UX/UI Designer & Product Owner — NCI Academy
Lead UX/UI Designer & Product Owner — NCI Academy
Aug 2024 → Aug 2025 · NATO NCIA · Oeiras, Portugal · On-site
Product OwnershipAgileUCD ResearchClassified Environment

Own product strategy and delivery for Training Management System (TMS) improvements and a new ticketing platform — managing backlog, sprint planning, and stakeholder reviews in a classified/secure environment.

Cross-functional leadership
Alignment across engineering, PM, and Academy leadership through Agile ceremonies
Student onboarding flow
New flow and email templates integrated with the Catalog platform
UCD research practice
Interviews, usability testing, Build–Measure–Learn iterations as governance
Accessibility compliance
WCAG 2.1 / Section 508 maintained across all platforms
01
Research
Conducted user research to understand learner needs and behaviours within NATO's training ecosystem.
02
Design
Designed user-friendly interfaces and interactive elements; built wireframes, prototypes, and high-fidelity visual designs.
03
Iterate
Refined designs based on user feedback and data insights, feeding a Build–Measure–Learn loop.
04
Govern
Ensured design consistency across all digital platforms and maintained accessibility standards.
TMS improvementsNew ticketing platformStudent onboarding flowCatalog email templatesUsability test reports
Presented product decisions and trade-offs directly to NATO leadership.
Next project
Principal Product Designer & Strategist — Imagini Health
/ Principal Product Designer & Strategist — Imagini Health
Principal Product Designer & Strategist — Imagini Health
Dec 2023 → Jul 2024 · AI Healthcare · USA · Remote
0→1 StrategyAI/ML ProductDesign System

Lead product strategy and UX for a stealth-mode AI platform — combining LLMs, ML, NLP, and OCR — for medical imaging anomaly detection. Own vision, roadmap, and delivery planning from a blank page.

Cross-functional coordination
Team of clinicians, data scientists, and engineers
Delivery planning
Scope, milestones, and stakeholder reviews via Notion and Linear
Brand & design system
Defined from zero, including UX methodology
Accessibility compliance
WCAG 2.1 / Section 508 across all clinical interfaces
01
Define
Collaborated cross-functionally to define user journeys, product lifecycle, personas, and user mapping for a clinical AI product.
02
Map
Created product workflows, journey maps, and user flows to translate clinical needs into a coherent product structure.
03
Prototype
Built UI screens and low- and high-fidelity prototypes for stakeholder review and clinician validation.
04
Brand
Developed the visual identity and early marketing materials alongside the product design system.
Product vision & roadmapPersonas & journey mapsUI screensLo-fi & hi-fi prototypesBrand & visual identityDesign system v1
Next project
Nestmate — Household Partnership App
/ Nestmate
Nestmate — Household Partnership App
2024 → now · Founder & Product Designer · Remote
FounderProduct DesignSaaS

Nestmate exists because "just talk about it" doesn't actually fix how chores and mental load get split at home. Most couples don't have a division-of-labour problem so much as a visibility problem — one person ends up holding every list, every date, every "did we run out of…" in their head, and it quietly turns into resentment. That gets worse, not better, when a partner's brain works differently — ADHD or other executive-function differences mean "just ask them" often lands as criticism instead of a fix. Generic to-do apps were never built for any of this: they don't know what a household is, let alone a partnership.

One person holding it all
Makes invisible planning visible and shared, not memorised by one partner
"Just ask" doesn't work
Removes the nagging dynamic with systems instead of reminders from a person
Neurodivergent-aware design
Task triggers, habit stacks, and focus mode built around ADHD/executive-function needs
Catching resentment early
Weekly mental-load check-ins surface friction before it becomes a fight
Home — dashboard
Home — dashboard
Household Pulse
Household Pulse
Today's Tasks
Today's Tasks
Coming up this week
Coming up this week
More menu
More menu
Real screens from the live product — tap any to view full size.
No developer. Just me, caffeine, and AI.
Brand identity
Naming, logo, visual system
Product UI
Tasks, calendar, notes, budget, check-ins — end to end
Pricing strategy
Free tier, one-time template pack, subscription tier
Payments
Lemon Squeezy integration
01
Concept & naming
Defined the product concept, name, and positioning around shared household management.
02
MVP design
Designed the end-to-end app UI — onboarding, shared tasks, calendar, and finance tracking.
03
Neurodivergent-first features
Added ADHD focus mode, habit stacks, and communication scripts based on real household friction points.
04
Pricing & payments
Set a three-tier pricing model and integrated Lemon Squeezy for subscription billing.
05
Launch
Shipped on Android via Google Play, without a dedicated developer, using AI-assisted implementation throughout.
Brand identityProduct UI (web + app)12 printable templatesCommunication scriptsPricing modelPayment integrationMarketing site
Next project
Head of Design & Product Manager — MindK
© 2026 Luiza Chaves
/ Head of Design & Product Manager — MindK
Head of Design & Product Manager — MindK
May 2019 → Dec 2023 · MindK · USA · Remote
AgencyLine ManagementProduct Strategy

Serve as Head of Design for a product agency — line-managing a team of designers and overseeing cross-functional delivery teams of developers across multiple simultaneous client programmes in tech, real estate, pharma, and SaaS.

Team management
Performance, professional development, and workload allocation across a portfolio of concurrent projects
End-to-end product delivery
Product strategy, roadmap, backlog, and Agile execution (Jira, Confluence, Productboard)
Senior client management
Discovery workshops (Miro), scoping, sprint reviews, executive presentations
Organisational facilitation
Retrospectives, stand-ups, and cross-team alignment sessions that reduced delivery friction
Delivered scalable design systems and data-driven UX improvements across dozens of web and mobile products, maintaining WCAG 2.1 / Section 508 compliance throughout.
Design systems (multi-client)Product roadmapsSprint & backlog plansExecutive presentationsTeam performance reviews
Next project
Product Designer — DefinedAI (Neevo Platform)
© 2026 Luiza Chaves
/ Product / UI Designer — Millennium BCP
Product / UI Designer — Millennium BCP
Sep 2019 → Jan 2020 · Millennium BCP (Banking) · Lisbon, Portugal · On-site
FintechMobile BankingUsability Research

Design and improve mobile banking app and web experiences at one of Portugal's largest banks; lead usability research and UX iteration cycles with cross-functional stakeholders.

Mobile banking UX
App and web experience improvements
Usability research
Iteration cycles with cross-functional stakeholders
Feature launches
Travel insurance and investment features shipped in-app
Adoption
Improved user adoption through intuitive, accessible interface design
Mobile app UI updatesUsability test findingsTravel insurance featureInvestment feature
Next project
Multimedia Editor — wTVision / NOS (Panda Channel)
© 2026 Luiza Chaves
/ Multimedia Editor — wTVision / NOS (Panda Channel)
Multimedia Editor — wTVision / NOS (Panda Channel)
2018 · Lisbon
Motion DesignVideo EditingBrand Campaigns

Led video editing and motion graphics production for the Panda children's channel; delivered cross-platform campaign assets including collaborations with Disney and international broadcast partners.

Video editing
Production for the Panda channel
Motion graphics
Cross-platform campaign assets
Brand partnerships
Disney and international broadcast collaborations
Channel motion packageCampaign video assetsDisney co-branded content
Back to first project
L3 Application Support & Service Manager — NATO NBAC
© 2026 Luiza Chaves
Contact · Open a ticket
Let's make something great.
Emailluizamcchaves@gmail.com
Phone+351 916 495 206
Based inBrussels, Belgium (CET)
Response timeWithin 48 hours
AvailabilityOpen to select projects
StatusOnline
© 2026 Luiza Chaves
Open the real app ↗